Trial-to-Paid
50-80% of your trial users never activate. They never see what your product actually does.
They signed up. They poked around. They left. Not because your product doesn't work, but because nobody showed them the moment it clicks.
The Problem
The aha moment exists. Your trial users just never get there.
Most SaaS products lose 50 to 80% of trial users before they reach that moment. Not because the product is bad. Because the path from signup to aha has too many unguided steps. The user creates an account, lands on an empty dashboard, clicks around, doesn't understand what to do first, and closes the tab. Trial over.
Hyper is an AI onboarding agent for SaaS that does 1-on-1 screen-sharing calls with users, seeing their screen, controlling their browser, and guiding them via real-time voice. It walks trial users directly to the aha moment. Not with a tooltip pointing at a button. With a live session where the AI opens the right page, fills in the first step, and shows the user exactly what the product does for them.
The gap between signup and the aha moment is a solvable problem. The solution is showing, not telling.
Old way
Trial user signs up. Welcome email with five links. Product tour with four tooltips. Onboarding checklist with six items.
They complete two checklist items. Never finish the core workflow. Day 3: same dashboard, close the tab. Day 7: "you have 7 days left" email. Unopened. Day 14: gone.
200 trial signups last month. 35 converted. You know 100+ of those lost users would have converted if someone had just shown them.
Hyper way
Same trial user. Same signup. They click "Get started" and connect with Hyper.
The AI controls their browser. Creates their first project. Fills in the fields. Connects an integration. Runs the workflow. The user watches their own screen produce the result they signed up for.
Four minutes. The aha moment hits. Not because the user read about it. Because they experienced it. On their own account. With their own data. They enter their card on day 2 instead of day 13.
How It Works
Walking trial users to the moment they can't imagine canceling.
Hyper gets every trial user to that moment. Not describing it. Doing it on their screen.
The session looks like this:
A trial user clicks "Get help." Hyper connects via voice. "Let me walk you through your first [workflow]. I'll control your screen."
The AI navigates to the starting point. Clicks the right buttons. Fills in the right fields. Explains what's happening and why as it goes. The user watches their own product do the thing they signed up for.
If the user interrupts ("What does this setting do?"), the screen pauses. Hyper answers. Resumes.
The session ends when the workflow is complete. Real result. Their data, their configuration. Everything after that is retention, not conversion.
“Hyper 2.1×'d our trial-to-paid conversion.
Plus every trial user is a real conversation now. We learn what they want, we see who’s serious, and we know exactly what to say when we follow up.”
Sander Kamphuis
Founder, Moovd/WeMind
Results
Activation goes up. That's the easy part.
You hear what they're thinking:
What to build. What they want, what confuses them, the feature they wish existed. Roadmap input from real users, at the volume of every signup.
What to call it. Their language for the problem. The alternatives they mention. The objections they raise. The words to put on your homepage, in your ads, in your sales decks. Handed to you by the people you're trying to reach.
Who to call. Trial users say things on a call they'd never type into a form. That's how you decide who to chase, and what to lead with.
The pilot doesn't end at the activation number. The value keeps generating.
FAQ
Frequently asked questions
What teams ask before rolling out Hyper.
Use Cases
Founder-Led Onboarding
You’re doing every onboarding call yourself.
Learn moreScale Without Customer Success
Your first CS hire costs $80K+ and takes months to ramp.
Learn more24/7 Onboarding
Your users sign up at 11 PM. By morning, they’ve moved on.
Learn moreSelf-Serve Not Working
Docs, tooltips, product tours. Users still churn.
Learn moreActivate Paying Users